Outsourcing Call Centres
North Star Direct: Complete Customer care outsourcing solution
Every company strives to maintain a good relationship with the customers; for doing so, it is necessary to have a good customer care service. However for various reasons, most of the companies outsource their customer care domain. There are numerous outsourcing call centres in UK who do the jobs for them. There are various advantages of employing a customer services outsourcing in UK. According to estimates, a company saves up to 30%-50 % by outsourcing their calls to call centre services. Also, by outsourcing to the call centres, the company can focus on the other key areas. Most of the outsourced call centres have trained and qualified staffs that ensure that customers appreciate their services.
Saving money with customer Services Outsourcing in UK
The North Star Direct UK based call centre services saves the company a substantial amount of money which they can use elsewhere. Also, property prices are escalating all over Europe, so even minor expansion costs a lot of money. However by call centre outsourcing, the company can virtually expand its infrastructure and support staff without investing a lot of money. Apart from saving money, customer support outsourcing has other benefits too. Most of the outsource contact centre’s offer their services 24 hours a day & seven days a week, even during the non-working hours. This ensures no calls goes answered which goes a long way in earning a customer’s trust.
A big advantage of North Star Direct outsourcing customer service is that most of the staffs are adept at handling customers and also selling products. The staffs are particularly skillful in making one to one communication and establishing a connection with the customer. They make sure that the customer at least considers their offer, which comes in handy while selling products. Also, they satisfy the customers by coming up with quick and reliable answer to whatever query they have. This ensures that a healthy relationship is maintained between the company and the customer. A good call centre also improves the image of a company by skillful call handling.
North Star Direct Outsourcing customer care, thus has a lot of advantages. The ones that are readily available and have an immediate effect on the bottom line, helping it save money is by allowing the focus to shift on more key operational areas that are more concerned with business generation activities. Every company aims to expand its support staff without actually breaking the bank, especially to cope with the seasonal spikes in traffic. North Star Direct with its Call centres services ensures that an excellent rapport is maintained between the customer and the company, also helping in increasing sales.