Dedicated Call Centre Services UK
The dedicated services we offer a fully integrated and bespoke solution able to handle customer contacts for a single client. Our dedicated service ranges across inbound call handling, outbound telemarketing, e-mail response and web chat.
All of our clients are given:
Our expert input on their strategy to help improve market exposure and service levels.
Appointed account managers to manage the relationship and ensure all those who are integral to delivering the final solution are kept up to date and informed.
Regular and informative updates and figures for all campaigns under the account.
Full visibility of the project from end-to-end and free access to provide strategic input.
Fully trained and experienced staff that are well equipped and fully educated to handle the specific needs of your campaign.
Our Inbound services include:
- Customer Services
- Order Processing
- Brochure Lines
- Data Capture and Bureau Services
- Sales and Fulfilment
- E-mail Response
- Direct TV Response
- Charitable donations
- Inbound Sales
- Overflow and out of hours call handling
- Dealer & Branch locator