Inbound Bureau Services

Our Inbound Bureau service offers a high quality and reliable option for any client looking to outsource work based on seasonal demands or peaks in call volumes. It is a very flexible and hi-tech bureau that operates 24/7 throughout the year and is able to deliver a quick response call handling service. Innovative technology and well trained staff make up the core of our service that seeks to streamline your business.

Dedicated Call Centre Services UK

The dedicated services we offer a fully integrated and bespoke solution able to handle customer contacts for a single client. Our dedicated service ranges across inbound call handling, outbound telemarketing, e-mail response and web chat.

All of our clients are given:

Our expert input on their strategy to help improve market exposure and service levels.
Appointed account managers to manage the relationship and ensure all those who are integral to delivering the final solution are kept up to date and informed.

Regular and informative updates and figures for all campaigns under the account.

Full visibility of the project from end-to-end and free access to provide strategic input.

Fully trained and experienced staff that are well equipped and fully educated to handle the specific needs of your campaign.

Our Inbound services include:

  • Customer Services
  • Order Processing
  • Brochure Lines
  • Data Capture and Bureau Services
  • Sales and Fulfilment
  • E-mail Response
  • Direct TV Response
  • Helplines
  • Charitable donations
  • Inbound Sales
  • Overflow and out of hours call handling
  • Dealer & Branch locator

Inbound Services

We use both Bureau and Dedicated services in our inbound call centre. We will work closely with the client to establish exactly what the requirements of the project are and then present the best custom fit approach using one or all of these services.