Call Centre Outsourcing
North Star Direct provides complete outsourcing solutions within the contact centre environment that give the client a bespoke, high quality, consumer focused, and proficient service. In order to meet the ever altering demands of an exigent business environment there has been a constant struggle, but by ensuring your outsourced business is in safe hands you can significantly reduce risk and increase ...
We use both Bureau and Dedicated services in our inbound call centre. We will work closely with the client to establish exactly…
The dedicated service we offer provides a fully integrated and bespoke solution able to handle customer contacts for a single client…
North Star Direct: Call and Contact Center Based in UK
When customer service speaks for itself
The earliest known call centres were created during the 1960s. From then, it has come a long way. Today most of the companies have call centres, either selling products or taking care of their customers. There are lots of call centres in UK offering various services. North Star Direct is one of the leading players in the UK market offering a range of services in this domain. The company has a highly experienced and versatile management team along with proficient call centre executives, which allows them to provide the best service possible. The contact centre of the company is a mid-sized high tech facility which allows them to work for both blue chip companies and small to medium sized companies without compromising in quality.
A host of customer oriented services
Personalized customer services
There are various companies, which provide their customer services via outsourcing. Those companies usually gain in client satisfaction and business generation by dealing with North Star Direct. The company also provides data capture services and mail order outsourcing. It also has overflow call centers, which helps the company when there is a spike in call volumes. The staff answers all the queries, takes down orders, thus helping the administrative staffs to concentrate on other matters. The business grows largely from it as all calls are answered.
In contrast to an in-house management, several companies opt for outsourcing call centers. North Star Direct provides services to such companies. It provides customer care services and also sells product for them. Almost every type of call center service is provided by North Star Direct. From call handling to call overflow, to more technical services such as data capturing and mail order outsourcing; It is a one stop shop for companies who outsource their work ensuring customer satisfaction and growing sales.